(Updated : 17/03/2024)
This Privacy Policy describes how Sanela Health Technologies, Sanela
Technologies Pvt Ltd(collectively Sanela) collects and uses
Personal Data about you through the use of the Sanela
websites, mobile applications, and through email, text, and
other electronic communications between you and Sanela.
Sanela
Care Pvt Ltd, Sanela Technologies Pvt Lit (“Sanela,” or “we,”
“our,” or “us”) respects your privacy and is committed to
protecting it through our compliance with this policy.
This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website www.sanelacare.com and www.sanela.in (our “Websites”) and the associated Sanela application (our “Application”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:
It does not apply to information collected by:
Children under the age of 18 are not permitted to use our Website or our Application without parental consent.
If you are under the age of eighteen (18) and wish to create an account with Sanela (“Account”), your parent or legal guardian must create the Account, submit your personal information, and agree to these Terms of Use on your behalf. If you are under the age of 13, you may only use our services and access our Website and Application with the supervision and consent of your parents or legal guardians, including the Provider consultation services. If we learn that we have collected personal information from someone under the age of 13 that was not provided with the supervision and consent of the minor’s parents or legal guardian, we will promptly delete that information. If you believe we have impermissibly collected personal information from someone under the age of 13, please contact us using the information below.
We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.
Generally
We collect several types of information from and about users of our Website and Application, specifically information:
We collect this information:
Information You Provide to Us and Your Provider
The information we collect on or through our Website or through our Application are:
Your Provider may record (audio and video) all or part of your interaction with him or her (and may also store text and images from your consultation through the use of an encrypted application on the Medici platform (collectively “Recordings”). Such Recordings are used for quality assurance purposes, to better deliver to you the Products and Services, and to help us improve the Website and Application. Sanela Health will keep such Recordings confidential, and we will not publicly display such recordings unless legal required to do so, such as if subject to a court order. By accessing and using the Site, you agree and consent to such Recordings for the purposes and uses set forth in the Terms of Use and as otherwise set forth in this Privacy Policy. You may withdraw your consent to Record at any time by ending the conversation with the Provider and either logging out or ending your session in the Website or Application. You may request that Sanela Health delete the Recording by Contacting Us as set forth below.
You also may provide information to be transmitted to other users of the Website or Application or third parties (collectively, “User Contributions”). Your User Contributions are transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable and we have no control over the security of third party social media sites. Additionally, we cannot control the actions of other users of the Website and Application with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:
The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service by enabling us to:
The technologies we use for this automatic data collection may include:
We use your Personal Data for various purposes described below, including to:
We use information that we collect about you or that you provide to us, including any Personal Data:
We may also use your information to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of our Website or Application, including news, announcements, reminders and opportunities from Sanela Health, or about our own goods and services that may be of interest to you. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications.
We may use how you browse and shop in order to show you ads for company or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Website, Application, or third party sites not owned by Sanela Health.
Sanela Health may aggregate or de-identify your information such that it is no longer considered protected health information or personally identifiable information. Sanela Health may disclose, sell, or otherwise use such aggregated or de-identified information for its own purposes or provide such information to third parties for analytics, research, or other purposes.
Where Sanela Health collects your information in its role as a HIPAA business associate to your Provider, Sanela Health will use and disclose that information in accordance with the terms of the Provider’s Notice of Privacy Practices, the business associate agreement between your Provider and Sanela, and applicable law.
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. We disclose your Personal Data to a few third parties, including:
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide as described in this privacy policy:
We may also disclose your Personal Data:
We offer you choices on how you can opt out of our use of
tracking technology, disclosure of your Personal Data for our
advertising to you, and other targeted advertising.
We
do not control the collection and use of your information
collected by third parties described above in Disclosure of
Your Information. When possible, these organizations are
under contractual obligations to use this data only for
providing the services to us and to maintain this information
strictly confidential. These third parties may, however,
aggregate the information they collect with information from
their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
You may review and change your personal information by
logging into the Application or Website and visiting your
Account profile screen.
You can review and change
your Personal Data by contacting customer support or by
emailing us at support@sanelacare.com . You may
also notify us through the Contact Information below
of any changes or errors in any Personal Data we have about
you to ensure that it is complete, accurate, and as current
as possible or to delete your account. We cannot delete your
personal information except by also deleting your account
with us. We may also not be able to accommodate your request
if we believe it would violate any law or legal requirement
or cause the information to be incorrect.
We may use automated data collection technologies to track
you across websites. We currently do not honor do-not-track
signals that may be sent by some browsers.
We also
may use automated data collection technologies to collect
information about your online activities over time and across
third party websites or other online services (behavioral
tracking). Some web browsers permit you to broadcast a signal
to websites and online services indicating a preference that
they “do not track” your online activities. At this time, we
do not honor such signals and we do not modify what
information we collect or how we use that information based
upon whether such signal is broadcast or received.
Information transmitted over the Internet is not completely
secure, but we do our best to protect your Personal Data. You
can help protect your Personal Data and other information by
keeping your password to our Website confidential.
We
have implemented measures designed to secure your Personal
Data from accidental loss and from unauthorized access, use,
alteration, and disclosure. We use encryption technology for
information sent and received by us.
The safety and security of your information also depends on you. Where you have chosen a password for the use of our Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website or on or through our Application. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system, or in the Application.
Certain location enabled features of our Website and
Application may be made available through third party vendors
with additional terms and conditions and privacy practices.
Certain
location-enabled functionality made available in the Website
and Application is provided by Google, Apple Inc., and other
third party providers. Your use of that functionality may be
subject to additional privacy (and other) terms and
conditions (as updated from time-to-time), including the
terms that are accessible through: http://www.google.com/intl/en-US_US/help/terms_maps.html
and https://www.apple.com/legal/internet-services/maps/terms-en.html.
You must exercise your own judgment as to the adequacy and
appropriateness of the sharing of this information with us.
We will post any changes to our Privacy Policy on our
Website. If we make material changes to our Privacy Policy,
we may notify you of such changes through your contact
information and invite you to review (and accept, if
necessary) the changes.
We may change this Privacy
Policy at any time. It is our policy to post any changes we
make to our Privacy Policy on this page with a notice that
the Privacy Policy has been updated on the Website’s home
page or the Application’s home screen. If we make material
changes to how we treat our users’ Personal Data, we will
notify you by email to the email address specified in your
account or through a notice on the Website’s home page or the
Application’s home screen. The date this Privacy Policy was
last revised is identified at the top of the page. You are
responsible for ensuring we have an up-to-date active and
deliverable email address for you, and for periodically
accessing the Application or visiting our Website and
reviewing this Privacy Policy to check for any changes.
This Website and Application are intended only for U.S.
residents. Accordingly, we may process your Personal Data
outside of your home country, including to the United States.
This
Application and Website are not intended for U.S. residents’
use only and are not directed to residents of the European
Union. By using and accessing our Application and Website,
users who reside or are located in countries outside of the
United States agree and consent to the transfer to and
processing of personal information on servers located outside
of the country where they reside, and that the protection of
such information may be different than required under the
laws of their residence or location.
You may contact us through the contact information below.
If
you have any questions, concerns, complaints, or suggestions
regarding our Privacy Policy or otherwise need to contact us,
you may contact us at the contact information below or
through the “Contact” page on our Website or in the
Application.
How to Contact Us:
By Mail: Sanela Health Technologies 29 Duttonwood Ln, Milpitas, CA 95035/p>
By Telephone: +91 9100052008
By Email: info@sanelahealth.com
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